TSE Service Competence Certificate
TSE HYB

TSE Service Qualification Certificate (Hizmet Yeterlilik Belgesi - HYB)

 

 

What is the TSE HYB?

The TSE Service Qualification Certificate (HYB) is an official document issued by the Turkish Standards Institution (TSE). It certifies that a business operating in the service sector provides services in compliance with specific national standards.

Purpose of the Certificate:

• Increase customer satisfaction.

• Guarantee service quality.

• Strengthen corporate reputation.

It is particularly important for firms involved in maintenance, repair, assembly, after-sales services, consulting, and other service-based sectors.

 

Why is the TSE HYB Important?

 

• Meets legal and sectoral requirements.

• Increases customer trust.

• Provides an advantage in public and private sector tenders.

• Enhances competitiveness.

• Ensures the continuity of service quality.

 

Sectors Where the HYB is Essential/Mandatory

 

While not mandatory for all sectors, it is required in some areas due to legal regulations or demands from public institutions. Key sectors include:

• Technical service and maintenance-repair services.

• Electrical, electronic, and mechanical maintenance services.

• Elevator maintenance and assembly firms.

• Heating-cooling systems services.

• Vehicle maintenance and repair services.

• Security system assembly and service providers.

 

The Process for Obtaining the TSE HYB

 

1. Preparation and Application:

   • Review the relevant TSE standards for the service area.

   • Determine the firm's compliance status.

2. Preparation of Necessary Documents:

   • Company Trade Registry Gazette.

   • Tax certificate.

   • Signature circular.

   • Competency certificates of employees.

   • List of tools and equipment appropriate for the service area.

3. Application and Inspection:

   • Official application is made to the TSE.

   • TSE experts conduct an on-site inspection (field audit).

4. Certification and Issuance:

   • If the inspection is successful, the TSE Service Qualification Certificate is prepared and delivered to the firm.

Average Duration to Obtain the Certificate: 3–6 weeks.

 

Benefits of Obtaining the TSE HYB

 

• Grants the right to participate in public tenders.

• Builds trust and prestige in the eyes of customers.

• Proves that service quality is officially certified.

• Offers a competitive advantage.

• Provides official assurance in complaint and warranty processes.

 

Working Without the TSE HYB

 

While possible in some sectors, the HYB is a mandatory criterion for participation in public projects and corporate contracts. Working without the certificate can lead to:

• Loss of tenders.

• Decreased competitiveness.

• Sanctions during official inspections.

 

TSE HYB vs. ISO 9001

 

FeatureTSE Hizmet Yeterlilik Belgesi (HYB)ISO 9001

FocusSpecific to the service sector and TSE standards.General quality management system applicable to all sectors.

IssuerTurkish Standards Institution (TSE).International standard, issued by accredited certification bodies.

ValidityPrimarily Turkey-focused validity.International validity.

 

Validity and Renewal

 

• Validity Period: Generally 1 year.

• Renewal: Requires annual renewal inspections to ensure the system is kept up-to-date. The process involves preparing current documents, planning a new audit, addressing any deficiencies, and reissuing the certificate.

 

Who Should Get the TSE HYB?

 

• Technical service providers.

• After-sales service units of manufacturing firms.

• Private service networks.

• Elevator maintenance firms.

• Machinery maintenance and assembly firms.